PHOENIX, Arizona — An elderly passenger took a tumble on an escalator at Phoenix Sky Harbor International Airport, but equipment operator Chad H. sprang into action, halting the machine and averting a worse spill, according to a post from the airport about an hour ago at 5:23 p.m. PDT on March 21, 2025. The Phoenix airport worker saves incident unfolded when Chad, with the Aviation Department, caught sight of the man’s fall.
He didn’t just stop the escalator—Chad guided the shaken passenger to a seat and called Phoenix Fire for help. Then, he teamed up with staff to clear others off the escalators, all while keeping an eye on his crew to make sure they had backup. A coworker praised his “speedy customer service and employee assistance,” nominating him for a nod from Sky Harbor’s On the FLY team—Friendly, Let me help, You.
Chad’s quick moves showed how one sharp worker can lift everyone’s game. Got a tale of a Sky Harbor star? Drop it at skyharbor@phoenix.gov—they’ll get their due. Last month, a gate agent’s kindness made waves, per azcentral.com, proving this place runs on standout acts.
