PHOENIX, Arizona — A passenger flying into Phoenix Sky Harbor International Airport from Hawaii couldn’t stop raving about the amazing service they got from Julie F., an electric cart driver with Prospect Airport Services. The traveler, who flies weekly across the U.S. for work, said Julie’s kindness stood out like nothing they’d ever seen before, prompting them to share their story to make sure her hard work gets the spotlight it deserves.

Right after stepping off the plane on April 19, 2025, the passenger was limping, clearly in discomfort. Julie spotted them right away and didn’t hesitate—she offered a ride on her electric cart and whisked them straight to their layover gate with a big smile. “The way she treated me was beyond spectacular. She’s a keeper,” the passenger gushed. “I’ve never met an airport worker with such great energy and respect.” They added, “You can tell she loves what she does here at Phoenix Sky Harbor. Thank you for hiring a great individual like Julie F. I hope I get to have her service again in the future.”

Julie’s warmth and care turned a tough moment into a memorable one for the traveler, who’s used to the hustle and bustle of airports but rarely sees this level of genuine kindness. Stories like this aren’t common in the busy world of air travel, where employees often face long hours and stressed-out passengers. Yet Julie’s cheerful spirit and quick thinking made all the difference, showing how one person’s effort can brighten someone’s day and leave a lasting impression. Her actions remind us how much a little kindness can mean, especially for someone far from home and in need of a helping hand.

Published by State Gleam
Keywords: Julie F., Phoenix Sky Harbor, Airport Service, Kindness, Passenger Praise, Prospect Airport Services, April 19